Bilingual English/Chinese Community Center Coordinator

Assists in the coordination of activities associated with the Asian Community Center. Functions as a liaison between external customers, patients, families and VNS Health. Builds relationships, obtains referrals and reviews patient information referred to VNS Health to determine initial appropriateness of admission. Works under general direction.

$20.98 - $26.23 Hourly

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays  
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability   
• Employer-matched retirement saving funds  
• Personal and financial wellness programs   
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care    
• Generous tuition reimbursement for qualifying degrees  
• Opportunities for professional growth and career advancement   
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities    
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals.

What You Will Do

• Greets and introduces visitors. Provides routine information on services provided by the Center.
• Promotes VNS Health services, including but not limited to, CHHA, Hospice, Partners in Care, and CHOICE. Follows through on various processes including completing an appropriate referral form and submitting to appropriate unit.
• Works with physician offices or referral sources to obtain necessary information to facilitate the intake process.
• Maintains a report that tracks various referral and admissions processed.
• Acts as a liaison between Community Center clients and VNS Health. Facilitates communication and referrals, as needed.
• Assists in resolving any consumers’ issues; works with the appropriate departments, as needed.
• Responsible for recruiting new members and maintaining membership database
• Coordinates daily administrative activities of the program, such as maintenance of filing system, routine typing, photocopying, faxing, opening and routing mail, etc.
• Develops and maintains positive working relationships with office staff. Conducts telephone outreach and surveys, as requested.
• Maintains daily activity calendar.
• Responsible for setting-up and breaking-down furniture from daily activities.
• Participates in planning and coordinating of special events.
• Monitors work assignments of volunteers.
• Monitors, orders, and maintains an inventory of Center’s supplies, literature and maintains equipment. Call for service, as necessary.
• Participates in special projects and performs other duties as assigned.

Education:
High School Diploma or GED required
Bachelor's Degree preferred

Work Experience:
Minimum two years of customer service experience preferred
Experience in a healthcare organization or in social services preferred
Demonstrated knowledge of Microsoft Windows preferred

Ability to speak, read & write in Chinese required