Senior Assessment Assistant

Coordinates enrollment assessment and reassessment activities for VNS Health Managed Long Term Care plan and other health plans, as needed. Works under general supervision.

$19.18 - $23.99 Hourly

What We Provide

What You Will Do

• Acts as liaison between the internal Clinical Assessment Unit and external groups to obtain necessary information required to process enrollments.
• Reviews the content of assessment documents provided by internal nurses or delegated vendors and makes corrections as needed; processes completed assessments.
• Answers and screens calls/emails concerning assessments; responds to inquiries and resolves routine to moderately complex issues from other departments.
• Escalates issues to manager as needed. Performs various administrative support functions (e.g., generating/sending enrollment packets, photocopying, faxing, filing, etc.) to support VNS Health Plans operations.
• Verifies completeness of assessments for all VNS Health Plans product lines to ensure quality and regulatory compliance. Identifies missing information and returns to vendor, if needed.
• Document all actions taken in the appropriate documentation systems.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:

• Valid driver's license or NYS Non-Driver photo ID card may be required as determined by operational needs.

Education:

• High School Diploma required
• Associate's Degree in a health or human services, business or related field preferred

Work Experience:
Minimum one year of experience in an administrative support position, preferably in an institution, Home Care or Managed Long Term Care Program required
Knowledge of federal and state health care regulations related to Medicare, Medicaid, managed care, and long term care preferred
Effective oral, written and communication skills required
Proficiency in personal computer operations including MS Office applications required
Bilingual skills may be required as determined by operational needs preferred
Knowledge of geriatric population preferred