Sales Training Specialist

Assists in developing, planning, and conducting training for Partnership Development field staff relating to products, systems, processes and techniques of marketing and/or outreaching to the community. Assists in designing training classes, training materials and facilitating training. Participates in sales training needs assessments and analyzing employee training needs to determine requirements for new program development. Assists in monitoring and evaluating sales training programs, assesses results and implements enhancements as needed to ensure effectiveness of programs. Works under general supervision.

$70,200.00 - $87,700.00 Annual

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities 

What You Will Do

• Assists in conducting training and evaluates effectiveness of training programs for market development and field staff.
• Ensures the development of effective training programs, workshops and educational forums to cover processes, policies and procedures, regulations, field operations, community access etc.
• Assists in developing and implementing training curriculum and syllabus for all product lines to help line staff meet enrollment projections.
• Assesses, designs and develops instructional training materials including training manuals, teaching aids, self-paced study and performance evaluation tools.
• Conducts research for needs assessments and provides recommendations for training solutions.
• Reviews training programs and ensures they meet established standards. Facilitates training programs utilizing adult learning principles.
• Participates in quarterly Compliance Training.
• Helps manage group dynamics through the use of “learner focused” environment and blended learning methods.
• Analyzes course evaluations to evaluate effectiveness of training sessions; Identifies opportunities for improvement.
• Develops and produces presentations and training materials using MS Word, PowerPoint and e-learning software.
• Helps review and edits existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/external customers, subject matter experts, program sponsors and trainers.
• Coordinates and organizes enrollment of students, assemble necessary program materials, setup of classroom, ordering of supplies, catering and other functions related to Operations training.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:

• NYS Health Insurance License Preferred

Work Experience:

• Minimum two years’ experience working with a culturally diverse Medicare/Medicaid population in a customer service environment required
• Demonstrated strong presentation skills with the ability to speak to groups of all sizes required
• Training experience with member services, claims, customer service, call center and/or health management organization is strongly preferred
• Excellent verbal and written communication skills required
• Strong organizational skills required
• Proficient with personal computers, including Microsoft Windows, Excel, Word, and Outlook required
• Must be comfortable with technology and facilitating group trainings on virtual platforms such as Zoom and Microsoft TEAMS required