RN Support Manager (WOCN)

Plans and implements population/disease management programs and related protocols/policies based on evaluation of clinical outcomes and staff practice patterns. Collaborates with staff to improve clinical outcomes. Provides expert consultations, staff development plans, and continuous quality improvement (CQI) strategies. Works under general supervision.

$98,200.00 - $130,800.00 Annual

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities   

What You Will Do

• Supports the integration of evidence-based care practices into protocols/policies, consultation strategies, staff development plans, continuous quality improvement initiatives, and research.
• Focuses on improving the patient’s experience of care (including quality and satisfaction) and reducing the need for hospitalizations and urgent care visits.
• Ensures patient/family centered needs are addressed. Establishes and communicates protocols and standards of care for a cultural and demographic diverse patient/family population; provides intervention guidelines based on these population health needs.
• Evaluates clinical outcomes data and analyzes practice patterns to promote organizational responses that meet the needs of the patients with specific complex and chronic illnesses.
• Develops policies, standards and protocols for the application of evidence-based practice and evaluates their impact on care management outcomes. Identifies and develops new programs designed to improve care outcomes for complex patients. Collaborates with program leadership in implementation and evaluation of such programs.
• Collaborates with program leadership to identify, develop, implement and evaluate practice improvement plans.
• Evaluates staff practice patterns on an individual and team level to identify gaps and improve communication skills and clinical practice.
• Educates, mentors, coaches and develops clinical staff and integrates complex illness management expertise into practice to improve quality of care, reduce transition problems from hospital to home, and reduce hospitalization rates.
• Performs telephonic and in-person clinical consultations as needed.
• Provides clinical care in accordance with VNS Health policies, practices, procedures and Standards of Professional Practice.
• Partners with the Research department to provide clinical expertise for the development, design and implementation of research proposals.
• Plans, develops, and implements care management programs with key external customers

For WOCN:

• Develops and implements formalized disease and symptom management education programs for clinical staff based on evidence based guidelines and reimbursement regulations.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:

• License and current registration to practice as a Registered Professional Nurse in the State of New York within 6 mo. of hire required
• Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational needs.
• Clinical certification in a specific specialty, such as diabetes, oncology, wound/ostomy/continence etc. preferred

Education:

• Bachelor's Degree in Nursing required
• Master's Degree in Nursing preferred

Work Experience:

• Minimum of five years clinical experience required
• Experience developing and delivering disease specific educational programs preferred
• Effective oral/written communication and interpersonal skills required
• Proficient with personal computers, including Microsoft Office Word, Excel preferred