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Quality Assistant
Researches and verifies incomplete visits to ensure accurate and timely payroll processing. Works under direct supervision.
Compensation:
$15.79 - $19.73 Hourly
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Initiates the process to verify all visits rejected by the Scheduling system, for proper payroll and billing.
- Assists in the identification of patterns of HHA lateness and EVV non-compliance.
- Follows procedures to maximize operational efficiency and effectiveness of the unit. Provides feedback to management regarding opportunities to improve workflows.
- Works with supervisors to resolve discrepancies on reports.
- Calls client and or aides to verify work and hours.
- Processes aide’s task code sheets.
- Assists supervisors/unit to call aides/clients regarding emergencies or events such as storms or holidays to confirm availability to work.
- Refers required scheduling changes to the HHA supervisor who ensures schedules are updated accordingly.
- Refers calls from aides or clients regarding messages, call offs, vacation, doctor’s appointment, or payroll issues to the appropriate supervisor.
- Provides weekend and holiday coverage for the call center.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education:
- High School Diploma or equivalency required
- Bachelor's Degree preferred
Work Experience:
- Minimum of two years administrative work experience required
- Experience in customer service preferred
- Strong organizational/administrative skills required
- Demonstrated problem-solving abilities required
- Computer system experience preferred
About Us
VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
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Mission & Values
As a team member of VNS Health, you share a passion for improving the health of patients through best-in-class care in the home and the community.
Inclusive Culture
At VNS Health, our priority is to create an environment where every team member feels they belong and are included.
Total Rewards
We provide our team members a well-rounded employment experience, competitive compensation, and a robust and affordable benefits package that serves you and your family. Our Total Rewards Program at VNS Health is an investment in your health, wealth and life.
