Manager, Sales Training

Overview

Manages the sales training for VNS Health Plans Medicare Advantage field staff. Develops, plans and conducts training on techniques of selling VNS Health services for market development staff. Designs training classes and training materials, and prepares documentation. Conducts sales training needs assessments and analyzes employee training needs to determine requirements for new program development. Monitors and evaluates sales training programs, assesses results and implements enhancements as needed to ensure effectiveness of programs. Works under general direction.

Compensation:

$85,000.00 - $106,300.00 Annual

What We Provide

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities     

What You Will Do

• Develops and implements training curriculum and syllabus for all product lines to help field staff meet enrollment projections.
• Ensures the development of effective training programs, workshops and educational forums to cover processes, policies and procedures, regulations, field operations, community access etc.
• Trains, motivates and evaluates market development and field staff to support the plan’s mission.
• Monitors staff productivity in the field to ensure compliance and conduct field training sessions.
• Assesses, designs and develops instructional training materials including training manuals, teaching aids, self-paced study and performance evaluation tools.
• Conducts research for needs assessments and provides detailed recommendations to VP and Directors.
• Reviews all programs assigned and continuously ensure they meet standards set forth by VP and Director.
• Facilitates company training programs utilizing adult learning principles.
• Conducts and coordinates quarterly Compliance Training.
• Manages group dynamics through the use of “learner focused” environment and blended learning methods.
• Tracks and analyzes training programs by examining training participant’s job performance.
• Analyzes course evaluations in order to evaluate effectiveness of training sessions and to implement suggestion for improvements.
• Develops and produces professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.
• Reviews and edits existing training materials and programs based on audit results, questionnaires, changing procedures and feed back from internal/external customers, subject matter experts, program sponsors and trainers.
• Coordinates and organizes enrollment of students, assemble necessary program materials, setup of classroom, ordering of supplies, catering and other functions related to Operations training.
• Performs all duties inherent in a managerial role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, salary actions and terminations, as appropriate.
• Participates in special projects and performs other duties as assigned.

Qualifications
Licenses and Certifications:
NYS Health Insurance License preferred

Education:
Bachelor's Degree in Education or related field required

Work Experience:
Minimum of five years of managed Medicare, Managed Long Term Care and/or Medicaid sales required Minimum of two years of sales management within a managed care environment required Minimum of three years experience in a high volume Customer Service environment as a supervisor or manager preferred Experience with Government Programs, Medicare and Medicaid preferred Excellent presentation skills with the ability to speak to groups of all sizes required Training experience with member services, claims, customer service, call center and/or health management organization preferred Experience marketing to a culturally diverse target population required Excellent verbal and written communication skills required Strong analytic skills including knowledge of SWOT, (Strength, Weaknesses, Opportunities and Threats) Gap and Competitive analysis required Deep knowledge and understanding of relevant regulations required Strong organizational skills required Proficient with personal computers, including Microsoft Windows, Excel, Word, and Outlook required Existing relationships with key potential referrers preferred Experience with new product development/start-up preferred