Senior Transitional Care Assistant

As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You’ll serve as a liaison between the client and the healthcare delivery team, while also providing administrative and customer service support.

$25.46 - $31.86 Hourly

What We Provide

• Referral bonus opportunities    

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays  

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability   

• Employer-matched 401k retirement saving program 

• Personal and financial wellness programs   

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees  

• Opportunities for professional growth and career advancement and CEU credits   

What You Will Do

• Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.

• Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.

• Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.

• Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.

• Documents all interaction with the interdisciplinary team in the EMR.

• Follows up with clients and maintains expected timeframes as per workflow.

Licenses and Certifications:

• Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs

Education:

• Associate’s degree in human services or a related field or the equivalent work experience, required

• Bachelor's degree in a human services or related field, preferred

Work Experience:

• Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required

• Ability to adapt to change and work in a team-based environment, required

• Strong follow up skills required, as well as the ability to manage multiple priorities, required

• Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required

• Must be organized and detail oriented

• Experience entering data, navigating, and retrieving information through computer systems, required 

• Proficient computer skills in Microsoft office, preferred

• Bilingual skills may be required, as determined by operational needs