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Supervisor, Care Management Operations

Manhattan, New York Care Management
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Job ID R010054

Supervises the daily functions of the care management non-clinical transition staff to ensure efficient and effective operations.


$62,400.00 - $72,000.00 Annual

What We Provide

  • Referral bonus opportunities     
  • Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
  • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
  • Employer-matched retirement saving funds   
  • Personal and financial wellness programs    
  • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
  • Generous tuition reimbursement for qualifying degrees   
  • Opportunities for professional growth and career advancement    
  • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities     
  • Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals   

What We Provide

  • Audits the records and phone calls of care management staff and to ensure effective and efficient operations. Coordinates scheduling and assignment of client’s encounters.
  • Ensures that there is appropriate coverage/staffing.
  • Reviews productivity reports; analyzes trends and key findings in conjunction with management. Implements corrective measures to address any performance or operational issues.
  • Troubleshoots and resolves escalated problems that arise within care management operations. Identifies trends and makes recommendations to management to take corrective action to remedy issues.
  • Collaborates in the setting of productivity standards for staff and participates in quality assurance programs for business operations. Provides feedback and ensures assigned staff meets productivity standards.
  • Keeps abreast of new/changed policies and procedures and informs staff of changes. Works with staff to ensure the implementation and maintenance of effective and efficient operational procedures and processes.
  • Collaborates with management in coordinating communications and workflow procedures.
  • Collaborates with the management team in setting team goals, establishment of performance measures, and evaluation of team performance.
  • Reviews staff performance and initiates training as necessary. Provides guidance around new processes as needed. Assists in on-boarding new hires as well the on-going development of existing staff.
  • Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hirings, promotions, salary actions, and terminations, as appropriate.
  • Participates in special projects and performs other duties as assigned.

  • Associate's Degree in health related field required
  • Bachelor's Degree preferred
  • Minimum three years in health related field required
  • Prior supervisory experience or experience in a lead capacity preferred
  • Excellent oral and written communication and interpersonal skills required
  • Strong personal computer skills (Microsoft Windows, Word, Excel, Outlook, etc.) required
  • Ability to multi-task in a fast-paced environment required

About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

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  • Care Management, Manhattan, New York, United StatesRemove

Organizational Structure

At VNS Health, we drive and support a culture of innovation by providing team members with the tools and resources to explore innovative ideas on their own. In addition to being a healthcare services organization, we are on the… [more]

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Mission & Values

As a team member of VNS Health, you share a passion for improving the health of patients through best-in-class care in the home and the community.

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Inclusive Culture

At VNS Health, our priority is to create an environment where every team member feels they belong and are included.

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Total Rewards

We provide our team members a well-rounded employment experience, competitive compensation, and a robust and affordable benefits package that serves you and your family. Our Total Rewards Program at VNS Health is an investment in your health, wealth and life.

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